We're here for our community.

  • Are you dealing with a sticky client question that you would just like some reassurance on?
  • Having difficulty finding that obscure section or ruling to finalise your advice?
  • Just want to mull over a problem with a like-minded colleague?
  • Our technical experts are here to help and are only an email away.


Whether it be a question you may have on Australian income tax, Fringe Benefits Tax, Goods and Services Tax, Capital Gains Tax, an ATO issue or a practice management dilemma, our Helpline Service will connect you to a highly qualified – and friendly! – professional who has expertise in the relevant area for an informal discussion.

Enhancing Member Support with Coleman Greig: Your New Tax Helpline Service
We are dedicated to providing our members with unparalleled support and resources. In line with this commitment, we are delighted to introduce a significant enhancement to our Helpline Service through our new partnership with legal firm Coleman Greig, lawyers who have extensive expertise in tax matters.

Why Coleman Greig?
Coleman Greig brings to the table a team of seasoned tax specialist lawyers, offering deep knowledge and practical experience in tax matters. This partnership ensures that our members have access to top-tier tax guidance, catering to a wide array of tax-related queries and challenges.


We can also offer general guidance on State and Territory taxes and duties, noting that advice in these areas can only be provided by an Australian legal practitioner.  Additionally, our State Tax Summary  publication provides extensive commentary on these obligations.

Every one of our professional, practice or fellow members receives three complimentary Helpline calls as part of their membership package.

Please note that our service is intended to provide general guidance only. If your question is beyond the scope of our Helpline service, we will advise you accordingly and suggest further assistance options.

If you need formal written advice, then find out how our advisory service Tax Australia can help you.

Follow these steps to submit a helpline request with one of our friendly member services representatives:

  1. Call 03 8851 4555 (Monday to Friday 9am-5pm AEST)
  2. Your enquiry will be promptly forwarded to Coleman Greig where one of their specialists will call you to provide professional and timely guidance.

Alternatively, you can reach us via email at [email protected]
Member can purchase additional Helpline calls for $175.
The Helpline service is available to non-members for a fee of $375 per call, or join us today to enjoy complimentary Helpline calls.